FAQs


Getting Started

When you book service an account is automatically created for you. Simply book your first booking at http://smartcleaningdmv.com/schedule-cleaning, our system will randomly generate a password for you and you’re ready to go. Alternatively you can log into your account at this link http://book.smartcleaningdmv.com/login.

Our scope areas for now are in Washington DC, Georgetown, Dupont Circle, Arlington, Crystal City, Rosslyn, Great Falls, McLean, Fairfax, City Of Fairfax, Vienna, Centreville, Falls Church, Dunn Loring, Merrifield, Alexandria and Old Town Alexandria.

Standard cleaning takes into account everything that involves cleaning a house, townhouse, condominium, apartment, etc. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services such as cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We can bring our own cleaning supplies, products and equipment for an additional charge of $10.00 ( Green Cleaning Requests are $20.00 ). Please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Sure thing. Simply respond to your confirmation email with the booking reference number and add any comments you would like to be applied to your service

Manage your Account

On your first booking, we will send you a temporary password along with the booking details. You can use this password to login with your email using this login link. http://book.smartcleaningdmv.com/login

You can submit a password change request on the customer login page at http://book.smartcleaningdmv.com/login or when your logged in, you can visit your profile and change your password.

When you’re logged in, you can see all your upcoming bookings. Clicking one lets you go to the edit screen of the booking. There you can change the address.

Log into your account at http://book.smartcleaningdmv.com/login and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Trust & Safety

All of our folks are interviewed and pass a nationwide detailed background check. Only about 15% of the people that apply end up working as a Smart Cleaning Services certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out again and re-clean.

We stand behind our work – if you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge.