Terms And Conditions


Most Smart Cleaning Services’ clients provide us with a key to their home, and we are very vigilant about safeguarding your key. In order to protect your identity and safety, each key is assigned a coded number and kept in a key safe in our office. Your key will only be accessed by your service team the day of your scheduled cleaning service and it is returned to the office at the end of that business day.
We do not return keys by mail or courier – we will only release keys to clients who come in personally to our office and show current government issued photo ID.
For home alarm systems, while we prefer it to be turned off on cleaning day, you can show the service team how to operate it if it is a simple system.

If you would like to give your service team access to your home yourself, please understand that we can only give you an approximate time (ie: 8:30 – 9:00 or 1:00 – 1:30), since many things, such additional client requests or traffic, can affect the best planned schedules. The best and most efficient way to avoid this is to leave a key with the SCS office.

For your convenience, Smart Cleaning Services accepts Visa, MasterCard, Cash or Check.
Payment for all cleaning services is due at the time of cleaning unless otherwise arranged with the office.
A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day. A $35.00 fee is applied to all NSF checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

If you need to cancel / rearrange a scheduled cleaning, please notify Smart Cleaning Services 48 hours prior to your scheduled day. This allows us to service another appointment and is also a more efficient use of resources and helps keep your costs down. Less than 48 hours’ notice or locked out means that we will not be able to fill that time – as a result, the service team’s earnings decrease. A lack of consistent wages means we cannot keep the most professional and committed staff to clean your home. Cancellation fee of $70 plus applicable tax will be assessed. Respecting our policies for rescheduling or cancelling helps insure you will get the best house cleaning service possible. Please contact the Office Manager if you have requests or concerns – this allows us to better address and resolve the issues.
If you would like to terminate your Smart Cleaning Services, please submit this to the office in writing.

Since cleaning is a very tailored and personal service, we cannot offer refunds to clients. However, your satisfaction is important to us. If you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge.
We do not offer refunds for gift certificate purchases.

We stand behind our work – if you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge.

Gratuity is not required or expected, but always appreciated. If you do choose to leave, cash is preferable as it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would also be welcomed. In addition, your cleaning team receives bonuses based on your feedback, so please call or drop us a note through our website.

We value our employees and take their safety very seriously, so our policy requires that they not lift anything heavier than 35 lbs, nor use ladders. We do not want them to risk back injuries, and, we do not want to damage your floors either. If you would like cleaning done behind a refrigerator / stove, sofa or other heavy furniture, please have it moved prior to cleaning so your service team can access the area.

Your Service Agreement states that you agree not to hire any past or present Home Service Team members, for any home-related services that you are introduced to through Smart Cleaning Services. If you wish to employ a Home Service Team member, our referral fee is $3000.00 – this is due in full immediately upon employing or using the past / present staff member, regardless of whether the employment is continuous employment or on a contract basis
Smart Cleaning Services reserves the right to pursue alternate methods of collection if the fee is not paid.

Smart Cleaning Services is fully bonded and insured. Please notify us within 48 hours of the cleaning date and we will make arrangements to have the item repaired or replaced for you. Our liability limits are set at a maximum of 200% of your one time service fee.
Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.
If your keys are lost or miscoded, key replacement costs / locksmith fees will be paid. There is a $50 per location liability limit.
If any invoices remain unpaid, all rights regarding a Damage / Loss claim are waived until the outstanding amount is settled.
Smart Cleaning Services may consider unpaid invoices of services as a “Payment Settlement Agreement Exchange for Damage or Loss Claim” with the client.